Contact Us

Why the form is not for documents

The contact form is read by a human member of the editorial team, but it is not a secure channel. Financial details, passwords, copies of identification documents and any other sensitive material should never be typed into the message box. A plain-text form leaves that information visible to anyone who handles the message along the way, and there is no reason for the team to see it in the first place. If a query ever appears to require such information, that is a sign to stop and reconsider whether the request is legitimate.

Where to get gambling support

Readers who are experiencing difficulty with gambling should not use the contact form at all. The team behind this website reviews casinos and writes about them; it does not provide counselling, financial advice or crisis support. For help with gambling-related harm, the appropriate route is a dedicated support organisation that operates in the United Kingdom and offers confidential advice free of charge. Those services are better placed to discuss losses, self-exclusion and the practical steps to reduce or stop play. The site’s own responsible-gambling pages point toward those organisations, and that is the correct place to start.

Languages and replies

The editorial team reads and answers messages in English. Queries written in other languages may still be understood, but a reply is only guaranteed when the message is in English. The team aims to respond without undue delay, though the time it takes depends on the volume of mail at any given moment. Urgent matters, including account disputes with a specific casino, are better raised directly with that operator, whose own support channels are the ones that can act on an account. The contact form here exists for feedback about the reviews themselves, not for account administration.

Before sending any message, check once more that the box contains no login credentials, no card numbers, no bank details and no scans or photos of personal documents. If the information feels sensitive, it does not belong in the form. That single habit protects the reader more than any other precaution this page can offer.